7game5 Privacy Policy
At 7game5, protecting the personal information of every player in the Philippines is a core commitment. This Privacy Policy explains exactly what data we collect, how we use it, who we may share it with, and what rights you have over your own information. Please read this policy carefully before registering an account or using any service on the platform.
Last updated: June 2025
1. Information We Collect
When you register and use the 7game5 platform, we collect several categories of personal information necessary to provide a safe, functional, and personalised gaming experience for players in the Philippines. The types of data we collect include account information, device and browser data, local payment details, cookies, and usage activity on the platform. We collect only what is necessary to operate and improve our services, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
Account Information: When you create a 7game5 account, we collect your full name, date of birth, email address, mobile number, and any other registration details you provide. This information is used to verify your identity, confirm you meet the minimum age requirement of 18 years, and maintain a secure, uniquely identified player account. You may also be asked to provide a government-issued ID or proof of address when requested as part of our verification process.
Device & Browser Data: We automatically collect technical information about the device and browser you use to access 7game5, including your IP address, device type, operating system, browser version, screen resolution, and network connection details. This data helps us optimise platform performance, detect unauthorised access, and ensure a consistent experience across mobile and desktop browsers, reflecting our commitment to a mobile-friendly platform for Filipino players.
Local Payment Information: To process deposits and withdrawals in Philippine Peso (PHP), we collect payment-related data such as your GCash number, Maya account details, bank account name and number (for BDO, BPI, or other supported banks), and transaction reference numbers. We do not store full card numbers or full e-wallet PINs on our servers. Payment data is processed through encrypted, secure channels and is used exclusively for completing your transactions.
Usage Data: We collect information about how you interact with the 7game5 platform, including the games you play, bet amounts, session duration, pages visited, features accessed, and timestamps of activity. This usage data helps us improve platform functionality, personalise your experience, and meet our responsible gaming obligations by identifying patterns that may indicate problem gambling behaviour requiring early intervention.
2. Why We Use Your Data
7game5 uses the personal data we collect for clearly defined purposes directly related to operating a safe and compliant online gaming platform for players in the Philippines. We do not use your data for any purpose beyond what is described in this Privacy Policy, and we do not sell your personal information to third parties for their own marketing purposes under any circumstances. Every use of your data is tied to a legitimate interest, a legal obligation, or the fulfilment of your player account contract with us.
The primary purposes for which we process your data include: verifying your identity and age to comply with Philippine gaming regulations; processing deposits and withdrawals in Philippine Peso through your chosen payment method; maintaining your account and ensuring its security; providing customer support and responding to your enquiries; detecting and preventing fraud, collusion, money laundering, and other prohibited activities; and personalising your platform experience based on your gaming preferences and history.
We also use your data to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, responsible gaming mandates, and data retention requirements under the Philippine Data Privacy Act of 2012 (Republic Act 10173). Where required by law or a valid legal order, we may use or disclose your data to cooperate with government authorities, regulators, or law enforcement agencies. Additionally, aggregated and anonymised usage data may be used to analyse platform performance and improve the overall quality of games and services offered on 7game5.
3. Cookies & Tracking Technologies
7game5 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and gather anonymised analytics that help us understand how players navigate the site. Cookies are small text files stored on your device by your browser when you visit our platform. They are essential for basic platform functionality and are also used to improve your experience over time by recognising returning players and saving their preferences such as language or last-viewed game category.
We use the following categories of cookies: Essential cookies are strictly necessary for the platform to function — without them, you cannot log in, maintain a session, or complete transactions. These cannot be disabled. Functional cookies remember your settings and preferences to personalise your experience across visits. Analytics cookies collect anonymised data about how players use the platform, which pages are most visited, and where technical errors occur; this data is used solely to improve platform quality and is never linked back to individual player identities in a way that could identify you personally.
We do not use advertising or third-party tracking cookies to build profiles for external ad targeting. You can control or delete cookies through your browser settings at any time; however, disabling essential cookies will prevent you from logging into your 7game5 account and using core platform features. By continuing to use the 7game5 platform after being informed of our cookie usage, you consent to the placement of the categories of cookies described above on your device.
4. Data Storage & Security
7game5 stores player data on secure servers with industry-standard technical and organisational safeguards in place to protect your personal information from unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using Transport Layer Security (TLS). Sensitive information such as passwords is stored in hashed, non-reversible form, and access to player data within the organisation is strictly limited to personnel who require it to perform their job functions.
We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable Philippine law, including data retention obligations under the Anti-Money Laundering Act (AMLA) and the Data Privacy Act of 2012. When retention periods expire and there is no legal basis to continue holding your data, we securely delete or anonymise it. Payment transaction records are retained for the minimum period required by financial regulators and are protected by enhanced access controls throughout their retention period.
While 7game5 takes every reasonable measure to protect your data, no internet-based system can guarantee absolute security. You also play a role in keeping your account secure by using a strong, unique password, not sharing your login credentials with anyone, and logging out of your account when using shared or public devices. If you suspect your account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action to protect your account and your data.
5. Sharing Data with Third Parties
7game5 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. However, in order to operate the platform and fulfil our obligations to players, we do share certain categories of data with carefully selected third-party service providers who assist us in delivering our services. All such third parties are contractually bound to process your data only for the specific purpose for which it was shared and to maintain appropriate data protection standards.
The third parties with whom we may share your data include: game software providers who power the casino games, fish shooting games, slots, and sportsbook products available on 7game5 — these providers may receive anonymised session data to ensure fair game delivery; payment processors and e-wallet providers such as GCash, Maya, BDO, and BPI, who receive the minimum transaction data necessary to process your deposits and withdrawals in Philippine Peso; and identity verification services that help us confirm the authenticity of documents you submit for account verification.
We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts when required by law, valid legal process, or when we have a good-faith belief that disclosure is necessary to prevent fraud, protect the rights and safety of players, or comply with our legal obligations under Philippine law. In the event of a corporate restructuring, merger, or acquisition involving 7game5, player data may be transferred to the successor entity subject to the same or stronger privacy protections as described in this policy.
6. Your Rights Over Your Data
As a player based in the Philippines, you have specific rights over your personal information under the Data Privacy Act of 2012 (Republic Act 10173). 7game5 is committed to honouring these rights and making it straightforward for you to exercise them. You may exercise any of the rights described below by contacting our player support team at [email protected], and we will respond to your request within a reasonable timeframe in accordance with applicable law.
Right to Access: You have the right to request a copy of the personal data that 7game5 holds about you, including information about how it is being used and with whom it has been shared. We will provide this information in a clear, accessible format upon verifying your identity as the account holder.
Right to Correction: If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. You can update many of your account details directly through your account settings, or you can contact support for changes that require manual verification, such as a name correction supported by a government-issued ID.
Right to Erasure: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent (where processing was based on consent), or when the data has been unlawfully processed. Please note that certain data must be retained by law — for example, transaction records and identity verification documents — and these cannot be erased before the legally required retention period has elapsed. Erasure requests will be assessed on a case-by-case basis in line with our legal obligations.
Right to Object: Where we process your data based on our legitimate interests, you have the right to object to that processing. If you exercise this right, we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests. You also have the right to object at any time to the use of your data for direct marketing purposes, and we will honour that objection immediately.
7. Protection of Minors
7game5 strictly prohibits the registration, access, or use of the platform by any person under the age of eighteen (18) years. We do not knowingly collect, store, or process personal data belonging to minors. Our registration process includes a date-of-birth verification step, and accounts are subject to identity verification checks that help confirm the age of the registered player. We take minor protection seriously as part of our responsible gaming obligations and our duty of care toward all users of the platform.
If 7game5 becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the associated account and take steps to delete that data from our systems as quickly as is technically and legally feasible. Any funds deposited through such an account will be handled in accordance with applicable regulatory guidance. Parents and guardians who believe their child may have registered or accessed a 7game5 account are encouraged to contact our support team at [email protected] without delay so that the matter can be investigated and resolved promptly. We may employ additional age-verification measures at our discretion where we have reason to suspect a user is underage.
8. Policy Updates & How to Contact Us
7game5 may update this Privacy Policy from time to time to reflect changes in our data practices, the introduction of new platform features, changes in applicable Philippine law, or updated guidance from data protection authorities. When we make material changes to this policy, we will notify registered players through a notice on the platform or via the email address associated with their account. The updated policy will take effect from the date it is published on this page. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected and used.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 7game5 handles your personal information, you can reach our player support team at [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently. For general questions about the platform, game rules, payment methods, or account management, you may also visit our FAQ page, which covers a wide range of common topics. If you wish to learn more about your rights under the Data Privacy Act of 2012, you may also refer to the website of the National Privacy Commission of the Philippines for independent guidance.
Questions About Your Privacy?
If you have concerns about how 7game5 handles your personal data, or if you want to exercise your rights under the Data Privacy Act of 2012, our support team is ready to help. You can also browse the FAQ for quick answers about account management and data security. Ready to get started on the platform? Register today or log in to your existing account.